Hackney iCare

Feedback and Complaints

Make a complaint

Hackney's Adults and Older People's Services provide a wide range of services for different people and their carers.

Sometimes things can go wrong. Please tell us if you are unhappy with our service, the way you have been treated or with a particular member of staff.

We will decide with you on the best way to resolve your complaint. If another organisation is involved such as the health service or a care provider we will work together with them to resolve your complaint. 

Contact Healthwatch Hackney about health and social care services in Hackney

You can also tell Healthwatch Hackney about your experience or share your views, good or bad, about the health and social care services you have received or tried to receive. You can help shape or improve services for the future.

Feedback on the NHS 111 service

Give feedback on the East London & the City NHS 111 service covering Tower Hamlets, City & Hackney and Newham.

Feedback about iCare

If you would like to feedback about iCare, please complete the form below.

Using Hackney iCare

1. How often do you use Hackney iCare?
2. What do you use Hackney iCare for? (Tick all that apply)
3. How easy or difficult is it to find information on Hackney iCare?
How we could we improve finding information on Hackney iCare?
4. Does Hackney iCare have all the information you need?
If no, what information needs to be provided?
5. How easy or difficult is the information on Hackney iCare to understand?
Is there anything we could do to improve information and make it easier to understand?
6. Overall, how helpful or unhelpful do you find Hackney iCare?
If unhelpful, please explain why?
7. How has Hackney iCare helped you to find other services or activities? (please write in the box below)
8. Would you use Hackney iCare again?

Please tell us if there is anything else we can do to improve Hackney iCare?

About you

Providing some information about you will help us to make sure we are hearing from a wide range of people and help us to ensure fair access to the Hackney iCare website. Please leave blank any questions you do not wish to answer.

9. How old are you?
10. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last at least 12 months? (Include problems due to old age)
11. Does this health problem or disability affect you in any of the following ways? (Please cross all that apply)
12. If you know your postcode, would you tell us the first part of it (eg BH21)?
13. What ethnic group do you consider yourself to belong to? (Please tick one)
14. Are you male or female?
15. Are you:

Please give details

Thank you for taking the time to complete this information