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Hackney iCare

You said, we did

A group of service users were invited to review the Hackney Local Account of Adult Social Care 2015/16 report to make comments and suggestions.

You said… We did…

You liked the design of the Local Account document, particularly the following:

  • Vibrant colours and design
  • Easy to read format
  • Short sections for services as well as an overview
  • Colour coded sections
  • Use of pie charts
  • Large figures for key facts
  • The ‘I Love Hackney’ design
We have retained the style and themes of the 15/16 Local Account for 16/17
The language needs to be more accessible and less technical. We have used less jargon where possible.
The Account needs to explain where things are not working, rather than trying to present all areas as performing well. We have included both our successes and areas where we need to improve, to be more transparent.
You did not like the format or length of case studies. We have not included any case studies in this Local Account and we will work with service users to create a format that they prefer for future Local Account documents.
You need to be open about the complaints you receive. We have included additional information about the types of complaints we have received.
There are a number of issues with the images and graphics that need changing such as stamp positions, religious icons, thumbs up icons, wasted spaces etc. We have acknowledged all of the suggestions made and have requested amendments to this document from our designers.
Not all of the contact information contained phone numbers and maps. All contact information now includes a map, phone number, email and web link or iCare link.

Page updated: 25 Jul 2018

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