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Hackney iCare

Caring can present all kinds of challenges. Having the right information at the right time can make a huge difference for the carer and the person they care for. We are here for you with advice, information and support.

For general advice and support with caring, you can call the Carers Direct Helpline on 0300 123 1053. If you are deaf, deafblind, hard of hearing or have impaired speech, you can contact the Carers Direct helpline using textphone or minicom number 0300 123 1004.

For further information, please view the services featured in this area of the directory, and also Carers Direct.

Early advice

It is important you get advice at an early stage, to advise you of your rights and  to be offered a carer’s assessment. It is also important to reduce the pressure on your own health. 

Please see the website links below for further information on early advice:

Carers UK Help & Advice

Age UK Advice for Carers

NHS UK Social Care Support

Your wellbeing services

Caring for someone can be rewarding, but when you’re coping day to day and responding to the needs of others, it's easy to forget your own health needs. It's important to think about your health and wellbeing too.

Please visit Carers UK for further information on wellbeing services.

Visit our health and wellbeing section to see what services are available from Hackney Council and partners.

Benefits and advice

Working out what benefits or tax credits you might be entitled to doesn’t need to be overwhelming. Having the right information and support can make a huge difference.

Please visit our benefits and support section to see what help is available from Hackney Council.

Please visit Citizens Advice for further information on benefits and advice.

For general advice and help with benefits, visit Carers UK.

Carers direct payments

Carers direct payments give carers, subject to eligibility, the opportunity to receive cash payments to buy services or items. The payments are to help carers continue in their caring role and to maintain their own health and wellbeing.

If you are undertaking an assessment or review, please note that the request for a carers direct payment must be linked to the carer's needs and the ability to sustain their caring role.

Find out more

For further information on direct payments, see:

Help with household finances

Please see the Carers UK for further information on help with household finances, including:

  • grants and schemes
  • the TV Licence
  • council tax / rate relief
  • fuel costs

For help from Hackney Council, please see benefits and support.

Carers allowance information

Carer's allowance is the main state benefit for carers, so it's important to find out if you can receive it. 

You don’t have to be related to, or live with, the person you care for.

You could get £64.60 a week if you care for someone at least 35 hours a week and they get certain benefits.

Find out more and apply

Respite, support and breaks for carers

Carers emergency card scheme

The carers emergency card scheme ensures that care can be put in place within two hours of notification of an emergency.

Find out more and apply

Homeshare day care scheme

The homeshare day care scheme gives carers a break from their caring role by looking after the cared-for person in a volunteer's home, in small groups or as individuals.

Find out more and apply

Respite care for adults

Respite care for adults can be provided to offer short periods of respite in in the home, in day centres or enhanced care units.

Find out more and apply

Carer's assessment

If you provide regular and substantial care for someone, you can have a carers assessment to discuss the help you need. This can happen even if the person you care for refuses help. You should also be able to contribute to the discussion about the needs of the person you look after. The carer's views must be recorded within the service user's assessment.

What is a carer's assessment for?

A carer's assessment is your opportunity to talk about your own needs and things that could make caring easier for you. The assessments should be a face-to-face discussion between the carer and the person carrying out the assessment. A carer may ask for the assessment to be carried out in private away from the person being cared for.

Request an assessment

Hackney carer's card and carers' register

Carers, aged 18 or over, who provide care for a Hackney resident, of any age, can apply for a Hackney carer's card and sign up for the carers' register.

What are the benefits?

You'll be able to receive discounts on goods in some Hackney retailers and also leisure centres and alternative therapists. 50 local retailers are participating in the scheme including pharmacies, a florist, cafes and restaurant, the Rio Cinema, opticians, jewellers and many more.

You'll also be able to take advantage of concessionary rates at participating Hackney leisure centres. Leisure centre staff will register you as a 'Wellness member'.

We'll also send you the carers information pack, which containing information about services and support available, and we will send you quarterly updates and information, including:

  • updates about developments to services and support for carers
  • invitations to work with us to plan new services
  • invitations to events including the annual carers conference and carers week
  • and anything else that we think may be of interest to you

We use the carers' register to help to improve services for you. For example, the register will help us to find out how many people are caring for Hackney residents.

Find out more and apply

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