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Hackney iCare

Because of the housing shortage in Hackney, we can't offer a house to everyone but, we can advise you about the alternatives. 

Everyone with a housing need will be offered a housing options interview, where we will explore a range of solutions.

What housing advice we offer

We will advise you on housing options based on your circumstances. We offer: 

  • advice and help to people looking for a home
  • advice on how to pay for it
  • full housing option service covering:
    • renting from the council
    • renting from a housing association
    • private renting
    • low cost home ownership
    • mobility options
    • supported housing
  • assistance with keeping your home
  • personalised referrals to other sections if we cannot help you 

The more information you give us, the quicker we can give you proper advice. Please let us see any useful documents as soon as you can. These can be:

  • the first tenancy agreement your landlord gave you 
  • any letters from a landlord, friend or relative who wants you to leave 
  • proof of your income, including any benefits you are getting 
  • rent book or other record of rent paid 
  • proof of your previous and present addresses

Many people lose their homes, or right to be re-housed, because they wait too long before getting advice.

Find out more

Join the housing register

Anyone over 16 years of age can apply to join the housing register.

This is a waiting list for people applying for social housing. However, the law sets out various reasons why a person may not be eligible.

These include:

  • You owe the Council or another landlord rent arrears
  • You have been evicted because of rent arrears
  • Any other breach of your tenancy agreement
  • Your landlord has applied to the court for possession of your home because of a serious breach of your tenancy agreement
  • As a Council tenant you have behaved unacceptably
  • You are subject to immigration control, eg an asylum seeker, over stayer or illegal immigrant

Everyone must complete the housing register application form in full. The Council cannot register anyone without all the questions being answered. These are used to decide:

  • If you are eligible for an offer of housing
  • What your priority for an offer 

Find out more and apply

Bidding for properties

Hackney Choice is a choice based lettings scheme allowing applicants on the housing waiting/transfer list to have greater control over where they live. You can apply for advertised properties, rather than wait to be allocated a home.

To bid for properties you must be on our housing register

Find out more


If you think you are going to become homeless or are homeless, you should try to get help from the Council or any other advice agency as soon as possible.

You may be entitled to direct help from the Council, providing you meet all the requirements under the Homelessness Act. Otherwise, you will only be entitled to advice and assistance in finding accommodation. 

Find out more

Other help, support and advice

If you're concerned about someone sleeping rough or you are sleeping rough yourself, you can tell Street Link about it and they will offer help, support and advice.

Temporary accommodation

Temporary accommodation may be provided by the Council to people who genuinely have nowhere to live.

If you are homeless, or believe you are going to be made homeless, a Council officer will talk to you about your circumstances, advise on the options available and assess if there is a legal duty to provide emergency temporary accommodation. This process includes an investigation into your past addresses and circumstances.

We will provide temporary accommodation where we decide that you are likely to be homeless, eligible for assistance and in priority need. Households may be classed in priority need, where they have dependent children, are pregnant, or are vulnerable due to age or disability.

Individuals must not have made themselves intentionally homeless, and they must have a local connection to Hackney.

Find out more

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